Life Of An Athlete FAQs

I cannot log in to my account.

If you have forgotten or misplaced your password, you can reset your password. You must use the same e-mail used during registration.

My license number doesn’t work.

A license number may only be redeemed once. If you have used the license number to access the course then you need to sign in using the e-mail address and password established during registration.

Can someone else use the username and password that I registered?

The registered participant is the only individual authorized to obtain certification with the registed username and password.

My course/page is frozen, what do I do?

There may be several reasons for this. Try the following:

Step 1. Delete temporary internet files, cookies, history, cache. If you do not know how to complete this process refer to the following Website: www.hotcomm.com/faq/faq_temp_files.asp

Step 2. Close your browser and open a new browsing window.

Step 3. Navigate to this site and sign back in to your Life Of An Athlete account with your registered e-mail and password.

I cannot print my certificate.

Log in using the e-mail address and password established during registration and click on "My Courses" in the upper right menu. Click on "View Certificate" next to the corresponding course. In the pop up window with your certificate, click "Print" in the lower left corner.